Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.

Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.


Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Netgear’s general line is 1300-361-254. They are available 9:00am to 5:00pm Monday to Friday AEST.

To download any drivers, view online manuals and see any extra content for your Netgear device, please see the link below:
http://www.netgear.com/support/

To lodge a support ticket with Netgear, please follow the link below:
http://www.netgear.com/support/contact.aspx

Please make note of any ticket number or case number they may provide as this does speed up the warranty procedure.