1Cyber Service Desk

O365 Account - Changing Password 1

• Change Password

iOS 2

• Set up email in Outlook for iOS mobile app
• Set up email using the iOS Mail app

Android 2

• Set up email in the Outlook for Android app
• Set up email in Android email app - Gmail

Web 1

• Office 365 on Web

Admin Tasks 7

• Reset user passwords
• Add New User
• Delete a User
• Change Display Name
• Enable Online Archive

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Outlook on Desktop 1

• Office 365 on Outlook

IMAP 1

• Using Microsoft Outlook with Gmail

Gmail on Android 1

• Setting up email in Gmail on Android

Gmail on iOS 1

• Setting up email in Gmail on iPhone

Outlook IMAP & POP 1

• cPanel email account setup in Outlook

iOS 1

• cPanel email account setup on iPhone

Andriod 1

• cPanel email account setup on Android

Windows 4

• Upload files or folders to OneDrive
• Collaborate in OneDrive
• How to add Direct Access for New User on OneDrive
• OneDrive Backup and Recovery – How to Protect Your OneDrive Files

Windows 4

• Share SharePoint files or folders
• Get a link to a file or folder that you can copy
• Creating Folder and Applying Permissions
• Mapping Sharepoint Folder

Activate Windows 10 Pro 2

• Activate using a product key
• Activate using a digital license

Activate Microsoft Applications 2

• Activate Microsoft Office Pro Plus 2019
• Activate Microsoft Project 2019

Trend Micro Internet Security 1

• Install Trend Micro Internet Security on Windows PC

Recommended Security Best Practice 3

• Security Best Practice for handling Windows
• Security Best Practice for Web Browsing
• Security Best Practice for Email Security

Recommended Security Policies 15

• Responsible Use of Information Technology Resources
• Privacy of the Network
• Data Classification
• Guest Wireless Network
• Security and Privacy Incident Response Plan

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Recommended Confidential Data Policies 5

• Integrity Policy
• Physical Security
• Authentication and Authorization
• Administrative Security
• PCI Policy

Recommended IT Operations Policies 1

• Information Technology Disaster Recovery Policy

Technology-specific Hardening Guidelines 191

• CIS Distribution Independent Linux Benchmark v2.0.0
• CIS Distribution Independent Linux Benchmark v1.1.0
• CIS Microsoft Windows 10 Enterprise Release 2004 Benchmark v1.9.0
• CIS Microsoft Windows 8.1 Workstation Benchmark v2.4.0
• CIS Microsoft Windows 7 Workstation Benchmark v3.2.0

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macOS (Majove) 1

• How-to guide for macOS Mojave

macOS (Catalina) 1

• How-to guide for macOS Catalina

Vendors - A to M 50

• Acer
• Acronis
• Adaptec
• ADATA
• Adesso

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Vendors - N to Z 32

• Netgear
• Nitro Concepts
• Noblechairs
• NZXT
• PanzerGlass

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Duplicator Pro Documentation 8

• 1. How to Replace a Live WordPress Site
• 2. Duplicator For WordPress - Quick Start Videos
• 3. Create Backups
• 4. Back up to the Cloud
• 5. Back up with a Schedule

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WPBakery Page Builder Knowledge Base 5

• Basic Concept for Using WPBakery Page Builder
• WPBakery Page Builder Settings
• WPBakery Page Builder Responsive Settings
• WPBakery Page Builder Content Elements
• WPBakery Page Builder Element Design Options

WooCommerce Documentation 61

• 1.1 Installation & Updating - Server Recommendations
• 1.2 Installation & Updating - Installing and Uninstalling WooCommerce
• 1.3 Installation & Updating - How To Update WooCommerce
• 1.4 Installation & Updating - Installed Database Tables
• 1.5 Installation & Updating - Installed Taxonomies and Post Types

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WooCommerce Email Designer 1

• Create Custom Email Templates

WP HTML Mail Documentation 2

• WP HTML Mail Documentation
• WP HTML Mail FAQs

Slider Revolution WordPress 7

• 1.1 Install and Activate
• 1.2 Purchase Code Registration
• 1.3 Updating the Plugin
• 2.1 Create a New Module
• 2.2 Import a Module from the Template Library

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Events Calendar Documentation 18

• 1.1 Getting Started with Events Calendar
• 1.2 Downloading and Installing the Plugin
• 1.3 Important Calendar Settings
• 1.4 Creating Events
• 1.5 Locating Your Calendar

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Post SMTP Mailer/Email Log 3

• 1. Post SMTP Setup
• 2. Configure Post SMTP
• 3. Update SMTP Password

MemberPress Documentation 77

• 1.1 How to Install MemberPress
• 1.2 MemberPress in Five Minutes
• 2.1 Configuring the Pages tab
• 2.2 Configuring the Account tab
• 2.3 Configuring the Fields tab

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MonsterInsights Documentation 7

• 1. Getting Started
• 2. Beginner’s Guide to Real-Time Reports in Google Analytics
• 3. Tracking is Disabled for Administrators & Editors
• 4. How to Add a User to Google Search Console
• 5. Properties and Accounts in Google Analytics

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Contact Form 7 Documentation 14

• 1. Getting started
• 2. Admin screen
• 3. How tags work
• 4. Editing form template
• 5. Setting up mail

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WPForms Documentation 12

• 1. How to Add WPForms to an Elementor Page
• 2. How to Create GDPR Compliant Forms
• 3. A Complete Guide to WPForms Settings
• 4. How to Choose the Right Form Field for Your Forms
• 5. Creating Your First Form

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Give Core Documentation 6

• 1. GiveWP Forms
• 2. Donations
• 3. Donors
• 4. Give Blocks
• 5. Settings

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LayerSlider Documentation 8

• 1. Introduction
• 2. Installation
• 3. Getting Started
• 4. Building Sliders
• 5. Publishing Sliders

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Elementor Documentation 6

• 1. Installing Elementor Pro
• 2. How to Install Elementor Page Builder
• 3. How to Use Elementor - Getting Started
• 4. Create a New Page
• 5. Adding Templates

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