Samsung

Created by Danny Wong, Modified on Thu, 6 Aug, 2020 at 10:55 AM by Danny Wong

Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.

Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Samsung’s general line is 1300 362 603. To discuss specific mobile devices such as tablets and mobile phones, they can be reached on 1300 425 299They are available 24 hours, 7 days a week.

To view Samsung’s product warranty information on all their products, please visit:
https://www.samsung.com/au/support/warranty/

To download any drivers, view online manuals and see any extra content for your Samsung device, please see the link below:
https://www.samsung.com/au/support/

To lodge a support ticket with Samsung via email, please follow the link below:
https://www.samsung.com/au/support/email-technical-question/

Samsung also offer live chat support for all their products. This service is available 24 hours a day, 7 days a week.
To talk to a Samsung support officer, please follow the link below:
https://livechat.support.samsung.com/Chat_Select/au

Flash Memory

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

The Warranty Period will end earlier if the SSD has exceeded its TBW (Total Bytes Written) threshold as may be indicated by Samsung’s Magician Software (for specific information on this threshold, please refer to the data sheet for your particular SSD product, which is available at
https://www.samsung.com/au/memory-storage/ssd/

Hard Drives and SSDs

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Mobile Phones

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots. Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Samsung’s panel policy, please visit the link below:
Samsung Panel Policy

To view Samsung’s TFT panel policy, please visit the link below:
Samsung TFT Panel Policy

Printers

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

Tablets

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

USB Sticks and Hubs

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/