TP-Link

Created by Danny Wong, Modified on Thu, 6 Aug, 2020 at 11:03 AM by Danny Wong

Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.

Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. TP-Link’s general line is 1300 87 5465. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your TP-Link device, please see the link below:
http://www.tp-link.com/au/support.html

To lodge a support ticket with TP-Link via email, please follow the link below:
http://www.tp-link.com/au/support-contact.html#E-mail-Support

Networking

Due to the complexity and difficulty of testing modems, routers, and networking equipment in store, we always suggest contacting 1300 875 465 to reach TP-Link’s over the phone troubleshooting service. More often than not, they will be able to advise of a fix that can be done from your home rather than having to uninstall a component from your network.

In the case that a product is actually faulty, TP-Link will issue a case number. Please bring the product back to our store with the case number. This number speeds up the warranty process and ends in a faster result and less inconvenience for you.