Western Digital

Created by Danny Wong, Modified on Thu, 6 Aug, 2020 at 11:07 AM by Danny Wong

Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.

Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Western Digital’s general line is 1800 429 861. They are available 8:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Western Digital device, please see the link below:
https://support.wdc.com/

Western Digital have a warranty checker web application. To check if your WD product is still covered under warranty please visit:
https://support.wdc.com/warranty/warrantystatus.aspx?lang=en

Western Digital also have an application to check the health of your drive. WD Data Lifeguard is free to use and we recommend running it on your Western Digital drives to check their health. Download below:
https://support.wdc.com/downloads.aspx?p=3

Hard Drives and SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.