Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Adaptec’s general line is 02 8212 5531. Please call between 9:00am-5:00pm AEST Mon-Fri. Adaptec issue a case number which speeds up the RMA process.
To view support articles, troubleshooting and FAQs for your Adaptec device, please see the link below: http://ask.microsemi.com/