Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. AOC’s general line is 1300 262 669. They are available 9:00am to 5:00pm Monday to Friday AEST.
To download view any troubleshooting guides or FAQs specific to your model please visit the link below:
http://www.aocmonitorap.com/au/faq.php
To download the documentation for your monitor online, please visit the link below:
http://www.aocmonitorap.com/au/user_manual.php
Otherwise you can send general questions to the troubleshooting team at:
aoc@agos.com.au
Monitors
One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.
Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies.
To view AOC’s panel policy, please visit the link below:
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