Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Brother’s general line is 02 8875 6000. They are available Monday to Friday, 9:00am to 5:00pm AEST.
To download any drivers, view online manuals and see any extra content for your Brother device, please see the link below:
https://www.brother.com.au/service-and-support.html
To lodge a support ticket with Brother via email, please follow the link below:
https://brother.com.au/component/com_sfg
Printers
Kindly contact Brother at (02) 8875 6000 to get DOA case no. before returning to 1Gadget.
Scanners
Kindly contact Brother at (02) 8875 6000 to get DOA case no. before returning to 1Gadget.
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