Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with G.Skill via email, please email: rma@gskill.com, or for troubleshooting techsupport@gskill.com
To download any drivers, view online manuals and see any extra content for your G.Skill device, please see the link below:
https://www.gskill.com/en/faq
Headphones
Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au
To read G.Skill’s headset FAQ, please follow the link below:
https://www.gskill.com/en/faq/headset
Memory
To read G.Skill’s memory FAQ, please follow the link below:
https://www.gskill.com/en/faq/DRAM_Memory
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