Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product.
To lodge a support ticket with Lacie via email, please follow the link below:
https://www.lacie.com/as/en/support/
To download any drivers, view online manuals and see any extra content for your Lacie device, please see the link below:
To lodge a support ticket with Lacie via email, please follow the link below:
https://www.lacie.com/as/en/support/
Hard Drives & SSDs
1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.
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