Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
DOA is 7 days; please contact Lenovo on 1800 041 267 for DOA approval prior to logging a job online with 1Gadget.
RMA: For ‘Think’ products see support.lenovo.com/en_AU/, for ‘Idea’ products see consumersupport.lenovo.com/au/en/Default.aspx, or simply call General Support on 1300 557 073
Notebooks
Dead on Arrival period is 7 days; please alert 1Gadget asap to any issues.
Outside of 7 days there are 2 options.
- Return back and handle by 1Gadget which goes through either our suppliers or the manufacturer’s service centre.
- Customer to take to manufacturers service centre directly as this is generally faster handling time. Please contact Lenovo on 1300 557 073 for this option.
Note: Data will likely be wiped from any notebook or tablet return, please ensure you have up to date backups.
If you have any further questions on this, feel free to contact our warranty department directly.
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