1. In the admin center, go to the Users > Active users page.

        2. Select the name of the user whose email you want to forward to open the properties page.

        3. On the Mail tab, select Manage email forwarding.

4. On the email forwarding page, select Forward all emails sent to this mailbox, enter the forwarding address, and choose whether you want to keep a copy of forwarded emails. If you don't see this option, make sure a license is assigned to the user account. Select Save changes.

  • To forward to multiple email addresses, you can ask the user to set up a rule in Outlook to forward to the addresses. 
  • To learn more, see Use rules to automatically forward messages. Or, in the admin center, create a distribution group, add the addresses to it, and then set up forwarding to point to the DL using the instructions in this article.
  • Don't delete the account of the user who's email you're forwarding or remove their license! If you do, email forwarding will stop.